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Privacy Policy

1.Personal Information Protection Policy

A.M Corporation (hereinafter referred to as “A.M”) will protect personal information (as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information, hereinafter the same applies) during Hotel Rakuragu’s business activities. We declare that A.M will comply with the laws and regulations regarding the protection of personal information and other norms, establish an autonomous mechanisms and rules, and execute and maintain them to ensure the proper handling of personal information used in the business activities of Hotel Rakuragu.

  1. To implement this declaration, we have established internal rules for the protection of personal information and will make these rules known to our employees (including directors, employees in employment relationships, temporary employees, etc.) and other related persons, and will improve and maintain them.
  2. To prevent loss, damage, falsification, or leakage of personal information, we have established internal rules for the safe management of information systems and implement appropriate information security measures, including measures against unauthorized access and computer viruses.
  3. Our basic principles for the protection of personal information are as follows:
    • Prohibition of unauthorized collection
    • Prohibition of use for other purposes
    • Ensuring security
    • Prohibition of provision to third parties
    • Respect for the rights of the individual
  4. We may use the personal information we have acquired for the following purposes:
    • To contact customers and respond to inquiries regarding our products and services.
    • To manage members’ information and provide services to members.
    • To notify and send information, advertisements, questionnaires, etc. by means of telephone, mail, and internet communications.
    • To inform members of prize competitions, campaigns, etc. by A.M and its business partners.
    • To understand and analyze usage conditions for the purpose of improvement, development, marketing, etc. of services related to facilities and products of A.M and its business partners.
    • To respond to laws and ordinances or notices and guidance from administrative authorities.
    • To perform tasks incidental or related to the above purposes of use.
    • For other purposes of use presented to customers, etc.

2.Disclosure and Correction of Retained Personal Data

In accordance with the Act on the Protection of Personal Information, if we receive a request from a customer for disclosure, correction, etc., or discontinuance of use, etc., of personal information held by us, we will promptly respond to such request in accordance with the said Act. Upon receiving a request for disclosure, correction, etc., or discontinuance of use, etc., we will conduct the necessary investigation without delay, and if, as a result, we determine that the request is reasonable, we will disclose, correct, etc., or discontinue use of the personal information.

3.Measures for Safe Management of Personal Information

To ensure the proper handling of personal information, A.M has established personal information protection regulations that stipulate handling methods, responsible persons and persons in charge, and their duties at each stage of acquisition, use, storage, provision, deletion, and disposal of personal information.

When we outsource all or part of our business to a third party within the scope necessary to achieve the above purposes of use, we will appropriately manage and supervise the third party, including entering a contract that includes an obligation of confidentiality of personal information.

4.Joint Use

We may share the personal information of our customers within the scope of the purposes of use described above. We will not provide or disclose personal information to any third party without the consent of the customer, except as permitted by law.

5.Revision of Personal Information Policy

Any important changes to this policy will be posted on this website.

6.Disclaimer

However, we cannot be held responsible for the security of your personal information on other websites linked to this site. We recommend that you examine the content of the handling standards for the protection of personal information on websites other than ours, and if there are no such standards, you should confirm the security of your own personal information by directly contacting the department or person in charge of the website in question.

7.About SSL (Secure Socket Layer)

Our website is SSL-compatible, which encrypts communications between web browsers and web servers. Personal information such as names, addresses, and telephone numbers entered by users are automatically encrypted.

8.About Cookie

Cookie is a piece of data sent from a web server to a web browser that enables the web server to identify the user’s computer by referring to the cookie, thereby allowing the user to use our website efficiently. The file sent as a cookie by our website does not contain any personally identifiable information. You can also disable cookies through your web browser settings.

9.Copyrights and Portrait Rights

The text, images, and all content on this site are protected by copyright and portrait rights. Any unauthorized use or diversion is prohibited.

10.Address and Representative of the Company

Address: A.M Corporation, 1-7-9 Nihonbashi-Honcho, Chuo-Ku, Tokyo

Representative: Yang Ailu

11.Contact Information for Inquiries Regarding Personal Information

If you have any questions or inquiries regarding our privacy policy, please contact us using this form.

A.M Hotel Rakuragu Customer Service Contact
Working Hours: 09:00 – 17:00 (except Saturdays, Sundays, national holidays, and year-end and New Year holidays)



January 2024
A.M Co., Ltd. Hotel Rakuragu